Questions & Comments

Use this form to send us questions, comments and feedback. Your correspondence will be directed to the most appropriate person and answered within one to two business days. For faster service, call us at 800-382-5465.

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While most questions and comments can be resolved through email, call us at 800-382-5465 if any of the following situations apply:

Issues that require immediate attention such as: 

  • lost or stolen items like credit cards, debit cards or checks
  • identify theft
  • fraudulent transactions

Issues that involve sensitive information such as: 

  • user names and passwords
  • account numbers and balances
  • transaction information
  • social security numbers

Replies come from customerservice@capitalbank-firsttennessee.com. If using a spam blocker, you may need to add this address to receive our response.

Are you a First Tennessee Bank customer and enrolled in Digital Banking? If “yes,” please log into Digital Banking and send us a secure message. Click on the Messages icon and select the Secure Messages tab and click on the Send Us a Secure Message button. Secure Messaging allows us to communicate easily to address account specific questions and inquiries. 

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Questions? Contact us at 800-382-5465 or stop by a branch.


First Tennessee Bank National Association operating as First Tennessee Bank and Capital Bank. Member FDIC. Equal Housing Lender