• Your privacy matters

Privacy Notice for Customers of the First Horizon and First Tennessee Family of Companies

Facts

WHAT DOES THE FIRST HORIZON AND FIRST TENNESSEE FAMILY OF COMPANIES DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • payment history and account balances
  • credit score and credit history

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons the First Horizon and First Tennessee family of companies chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information Does the First Horizon and First Tennessee family of companies share? Can you limit this sharing?
For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes- to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes- information about your transactions and experiences Yes No
For our affiliates' everyday business purposes- information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For non-affiliates to market to you Yes Yes

To limit our sharing

Call 877-242-9880 - our menu will prompt you through your choice(s)

Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Once I limit sharing, what if I change my mind?

If you have Opted Out of sharing, but you have changed your mind and would like to authorize us to share your information for permissible purposes (including to non-affiliates for marketing purposes), you may Opt-In by submitting a written request. Click here to download an easy form to complete and give us permission to begin sharing your information for marketing and other permissible purposes.

Once you download the form, please complete it and mail your Opt-In Authorization request to: Account Services/Account Records Dept. - FOPW, 3451 Prescott, Memphis, TN 38118 for processing. Due to state privacy laws, the Opt-In form is Not for use with Residents of California, Illinois, North Dakota or Vermont.

Questions?

Call 877-242-9880 or go to www.firsttennessee.com

Who we are?

Who is providing this notice?
Financial institutions within the First Horizon and First Tennessee family of companies that provide lending, investment, and insurance products and services.

What we do

How does the First Horizon and First Tennessee family of companies protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does the First Horizon and First Tennessee family of companies collect my personal information?
We collect your personal information, for example, when you

  • open an account or apply for a loan
  • use your credit or debit card or apply for insurance
  • seek advice about your investments

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes
  • information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.

Definitions

Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies

  • Our affiliates include companies with a First Horizon/First Tennessee name; financial companies such as First Tennessee Bank; and others such as FTB Advisors Insurance Services, Inc.

Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

 

Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance and investment companies.

Other Important Information

For California Residents: We will not share personal information with affiliates or non-affiliates except as necessary for us to follow the law or as permitted by law.

For Vermont Residents: We will not share your personal information with our affiliates or with non-affiliates to market their products and services to you. We will not use your personal information to market our affiliates' or non-affiliates' products or services to you. We may provide your name, contact information, and transaction information to companies that perform marketing services for us or to financial institutions with which we have joint marketing agreements.

For Illinois and North Dakota Residents We do not share your personal information for joint marketing with other financial institutions. We do not share your personal information with non-affiliates to market their products or services to you.

For Insurance (Including Annuity) Customers: We do not share information we collect related to any insurance transaction with us with non-affiliates to market to you. Residents of certain states may receive additional information concerning use and sharing of information we collect related to an insurance transaction with us.

The First Horizon and First Tennessee Family of Companies:

First Horizon¹
First Horizon Bank¹
First Horizon Equity Lending¹
First Horizon Home Loans¹
First Horizon Insurance Services, Inc.
First Tennessee Bank National Association
FTB Advisors, Inc.
FTB Advisors Insurance Services, Inc
First Tennessee Home Loans¹
FTN Financial Capital Markets¹
FTN Financial Main Street Advisors, LLC
FTN Financial Securities Corp.

¹A division of First Tennessee Bank National Association

 

Rev 4/2014

Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.