We’ve provided answers below to many of the questions you might have about how this update will affect your account and the way you use banking online every day. Click on a question to see the answer.
Watch our brief overview video that highlights all of the changes happening with Digital Banking 2.0.
Our top 5 most commonly asked questions are below. To learn more about how to use the system, please visit our system FAQ page, download our User Guide, or view our demos.
Click on the Transactions Icon and you will notice that all transactions from all of your accounts are being displayed. This is designed to require fewer clicks in order to see your most recent activity regardless of account. Click on the All Accounts drop down menu to see a list of your accounts that have transactions. From here you can click on one or more account(s) to only display the transactions associated with the account(s) you wish. You will see the color around the account becomes lighter once selected. Click away from the menu to signify you are done selecting and hide it to view your selected transactions.
Click on the Bill Pay Icon. Click on the Pay Multiple Bills Tab. Select your default funding account from the drop down menu. You will be able to select a different account for each payment if needed. Click on the recipient you wish to pay, and it will expand to display details. Click on the From menu to select a different funding account, or leave it as the default account (if one was selected). Click on the Calendar Icon to select a date. Click on the Amount field and type in the amount you wish to pay to that recipient. Type in a memo in the Payment Memo field. (If the payment is sent by check the Payment Memo will be included) Click Save. Click on the next recipient(s) you wish to pay and follow the same steps as you did with the previous recipient. Each payment will be displayed with the date and amount of payment. When complete click on Pay Selected. A confirmation of the total amount of payments will be displayed; if correct click on Pay All. You will be notified if successful.
A confirmation number for a bill pay or internal transfer can be found by clicking on the processed transaction from the Bill Pay tab underneath the schedule. The field will expand to display the confirmation number. A tracking number for an external transfer can also be found by clicking on the processed transaction from the Bill Pay tab underneath the schedule. The field will expand to display the Tracking number.
To view Statements Online, click the Account Icon. Select the account for which you would like to view the statement. Click Statements Online, then select the month and year for the statement you would like to view. If Statements Online does not appear as an option, the account you’ve selected has not been enrolled in statements online.
Digital Banking 2.0 is First Tennessee’s enhanced Banking Online system that will replace the current Banking Online system. The new system will deliver all of the banking conveniences you’ve come to expect with upgraded features, including new budgeting tools, savings goal setting and tracking functions, improved alert functionality, as well as the ability to pull all of your financial accounts, with us and at other institutions, into one convenient place.
First Tennessee is committed to providing our customers with the latest in banking technology and tools that offer you convenience, control, and security throughout your experience with us. Digital Banking 2.0 is the next step in this commitment as we seek to build our banking technology around the way you want to live your life.
We will be launching Digital Banking 2.0 to existing Banking Online customers on a schedule. You will be notified via email when your account is scheduled for upgrade. When your account is transitioned to Digital Banking 2.0, you will log in at the same place using the same user name, password, and Trustword. The challenge questions you have already set for access will also be the same. You will need to accept our new Terms and Conditions upon first log in to the new system, since some of the functionality covered in the previous Terms and Conditions has changed. We appreciate your patience as we implement these changes. Our commitment is to make this transition as smooth as possible for every customer.
No, your account numbers, Login ID, password and challenge questions will remain the same.
No payments or transfers will be affected by the upgrade. If you have payments or transfers set up – even on the day of your upgrade, they will be made as scheduled.
When you log in, you will see a completely revamped account dashboard. Additionally, you will receive email communication alerting you to the schedule for your upgrade, so that there are no surprises. Upon first log in to the new system, you will also be asked to accept our Terms and Conditions.
Unfortunately, the size of the rollout to all of our customers requires that we take a phased approach. Scheduling your upgrade allows us to ensure that we are implementing the new system both efficiently and effectively for all customers. With a phased approach to implementation, you may become aware that friends or family are upgraded sooner than you. Please know that we are working hard to deliver access to all of our customers, and we appreciate your patience during this process.
No, all existing Banking Online customers will be moved to the new system. Once that transition is complete, our old Banking Online system will no longer be supported.
Digital Banking 2.0 includes new functionality and features that were not addressed in our previous Terms and Conditions. As such, we ask that customers accept our new Terms and Conditions upon first log in.
New language is included in the new Terms and Conditions that address functionality such as:
Yes. Digital Banking 2.0 works well with all size tablets when you are viewing it via a web browser.
At this time, the transition to Digital Banking 2.0 will only impact your account access via a web browser. Our Mobile Banking tool, which offers access to your account via app or text, is managed via a separate system and will be upgraded at a later date.
Yes, your Statements Online can be accessed via the Accounts tab.
Yes, financial software like Quicken and Mint will still be compatible as long as you have provided them your credentials and those tools allow access to our new system.
Our goal is to minimize any potential disruptions by scheduling systems changes overnight. However, it is possible that you may experience a brief outage as we convert your account.
Yes, Digital Banking 2.0 offers enhanced security features to ensure that your connection is safe and that your private data is highly protected as it is transmitted through our system.
We have developed easy-to-understand instructional videos and guides to help answer any questions you may have about using Digital Banking 2.0:
Closed accounts are available on Digital Banking 2.0 for a limited period of time for research and/or tax purposes.
To remove these from your view, under the Accounts tab, select the account, select the Hide Account button, and then Continue. If you wish to see a hidden account, go to the Settings tab, choose Accounts, and then the Show button next to the account.
If you need assistance, we’re available at 866-264-5322 to help you make the most of Digital Banking 2.0.
Find answers to your questions about the launch of the all-new Digital Banking 2.0.
Find answers to your questions about how to use the new system and more.
You can also visit many financial centers and ask to speak with a Digital Delegate for help with any banking technology issue.
Banking products and services provided by First Tennessee Bank National Association. Member FDIC.