Cash Rewards FAQs

What is First Tennessee Cash Rewards®?

First Tennessee Cash Rewards® is a program that allows qualifying First Tennessee debit or credit cardholders to earn cash back to their credit card or deposit account, just by using their cards to accept current offers at participating retailers.

If you have a qualifying First Tennessee debit or credit card, then you're already enrolled in the First Tennessee Cash Rewards program and will automatically receive cash back credits from participating retailers when you shop at qualifying stores (in-store and online based on offer).

Log in to Digital Banking and Select the “Cash Rewards” tab to see your exclusive offers and monitor the cash back that you have earned. Also, set preferences on how you would like to receive your weekly offers and redemption notifications (Text and email options are available. Data messaging charges may apply to texts. Check with your carrier.).

If you don't have a First Tennessee debit or credit card, or to find out whether your First Tennessee card qualifies for the program, call customer service at 800-755-0090 or visit your nearest financial center.

Note: If you have a First CheckSM Business Visa® Card or Visa® Small Business Card you will automatically receive your weekly offers at the email address we have on file for that card. If you are not receiving these offers or would like to make sure we have the correct email address on file, call the Business Service Center at 888-382-4968.

Return to top


What cards qualify for the Cash Rewards program?

First Tennessee Visa® Debit Card, Visa® Classic, Platinum Premier Visa®, First CheckSM Business Visa® Card, Visa® Small Business Card

Return to top


How do I earn cash back?

Earning is easy. Simply use your qualifying First Tennessee debit or credit card to pay for your purchases when you accept an offer and shop at participating retailers and earn cash back!

Return to top


Where can I earn Cash Back?

Just log in to Digital Banking and click on the “Cash Rewards” tab to see your personalized cash back offers. You will also receive a weekly email with your featured cash back offers. If you have a First Checkā„  Business Visa® Card or Visa®Small Business Card you will not be able to view your cash back offers within Business Banking Online. Instead, we will automatically send you your weekly offers at the email address we have on file for your card. If you are not receiving these offers or would like to make sure we have the correct email address on file, call the Business Service Center at 888-382-4968.

Return to top


Do any offers require activation?

No, activation is not required for any offers.

Return to top


How many times can I redeem a Cash Rewards offer?

A Cash Rewards offer is available for use one time.

Return to top


When will I receive my cash back?

Cash back is credited to the associated checking account or credit card, usually within three business days of the transaction.

Return to top


If I am a business account holder, how do I see my offers?

You’ll receive a weekly email with your cash back offers.

Return to top


What is the cost to participate?

First Tennessee Cash Rewards® is free for qualifying First Tennessee debit or credit cardholders. However, if you choose to receive Cash Rewards communications by text, data charges may be imposed by your wireless carrier.

Return to top


How will my cash back appear on my Statement?

Each cash back credit will be listed by transaction and date. It will display as “First Tennessee Cash Rewards” and list the merchant.

Return to top


What do I do if I think there is a discrepancy with my cash reward?

Contact us by phone at 800-755-0090, by email at customerservice@firsttennessee.com, or by mail at PO Box 84, Memphis, TN 38101 for disputes regarding cash rewards. We will gather the transaction information specific to the dispute, conduct an internal investigation and if necessary, refer the issue to the cash rewards vendor for research. If we confirm the transaction was eligible for a cash reward that wasn’t paid or a cash reward in an amount greater than what was paid, the amount owed will be credited within one business day.

Return to top


What if I have other questions?

If you have any additional questions, please contact customer service toll free at 800-755-0090 or email customerservice@firsttennessee.com.

Return to top


Chip Card Protection

Find out how chip card technology protects you from fraud.

Learn More

Visa Signature

Get cash back with Visa Signature from First Tennessee Bank

Earn rewards and enjoy a great, low introductory rate.

Learn More
Need more info?