Business Mobile Banking FAQs

What is Business Mobile Banking?

Business Mobile Banking is a Mobile Web feature of your Business Banking Online service, which allows you to conduct key treasury management banking functions securely and conveniently from your mobile device. With Business Mobile Banking, you can see accounts and access features to which you are entitled in Business Banking Online.

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What are the features and benefits of using Business Mobile Banking?

Features

Benefits

  • Check account balances
  • View transactions
  • View check and deposit images
  • View controlled disbursement totals
  • Transfer funds between accounts
  • Approve transfer of funds
  • Pay bills
  • Approve bill payments
  • Request stop payment of check(s)
  • Decision positive pay exception item
  • View images of positive pay exception items
  • Approve ACH batches and Wire transactions
  • Convenient
  • Secure
  • Simple
  • Business Continuity
  • No additional fees*

* Business Banking Online account is required. Phone provider fees for data plans and activity may apply. Contact your phone provider for information on charges.

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What do I need to be able to use Business Mobile Banking?

Business Mobile Banking is available for download through the Apple App store and Google Play. Once downloaded, the same username and password used to access the Business Banking Online system from your computer will be used to access the Business Mobile App.

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How do I enroll in Business Mobile Banking?

Enrollment is quick and easy. If the mobile access was requested when enrolling your business for Business Banking Online, no additional steps are needed.

If your business needs to be enrolled, please contact one of our specialists in the First Tennessee Business Service Center at 888-382-4968 to get started.

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How do I access Business Mobile Banking?

Download the First Tennessee Business Mobile App from the Apple App store or Google Play.

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Can I pay bills through Business Mobile Banking?

Yes! You will be able to pay any bills you have set up through Business Banking Online.

Quick Tip: If you do not have access to Bill Payment in Business Banking Online, please contact one of our specialists in the First Tennessee Business Service Center at 888-382-4968 for assistance.

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Can I set up my bill payment payees via Business Mobile Banking?

Payees must be created in Business Banking Online. Once a payee has been created in Business Banking Online you will be able to pay bills to the payee using Business Mobile Banking.

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Is there a fee to use Business Mobile Banking?

There are no additional First Tennessee fees for Business Banking Online customers. You may incur data (internet) or activity charges from your mobile service provider.

Important: Contact your mobile service provider to confirm your data plan rates.

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I'm not enrolled for Business Banking Online. Can I still use Business Mobile Banking?

Simply go to the Business Banking Online webpage and select the 'Enroll Now' link near the 'Log In' button. Then just follow the step-by-step guide to sign up for Business Banking Online. Once you have successfully enrolled in Business Banking Online you can enjoy the wonderful features and benefits of Business Mobile Banking.

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Who can I contact if I have questions?

For questions you may have regarding Business Mobile Banking, please contact one of our specialists in the First Tennessee Business Service Center at 888-382-4968 or by email at businessservicecenter@ftb.com.

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How long does it take to get setup for Business Mobile Banking?

Once you are connected to one of our specialist in the First Tennessee Business Service Center, the setup process is quick and easy. To expedite the process, please have your Business Banking Online client name and/or client id available. You can contact one of our Business Service Center representatives at 888-382-4968 or by email at businessservicecenter@ftb.com.

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