As the transition gets closer, we’ll send additional details. So stay tuned and be on the lookout for your new card.
We’re transitioning all customers from MasterCard to Visa. Your new Visa Debit Card comes with added card features and benefits like Visa’s Zero Liability policy and security features you’ll appreciate.
Yes. You will be able to use your First Tennessee Visa Debit Card at the ATM.
Your new card comes with comparable benefits from Visa. Plus, you now get additional benefits including Visa’s Zero Liability Policy*
Once you receive your new card, you’ll need to update your new account number, expiration date, and 3-digit security code (on the back of the card) to merchants who regularly bill this account. This may include wireless, cable and internet providers, insurance companies, highway toll accounts, online merchants and more.
As of April 30, 2019, your Debit MasterCard will no longer be active. Activate your new Visa Debit Card as soon as it arrives to avoid service interruption and potential fraud.
Instructions will be provided with your new debit card.
* Visa’s Zero Liability policy does not apply to unauthorized transactions on prepaid cards for which the issuing financial institution has not collected the cardholder’s personal information prior to the transaction or to certain commercial card transactions. Cardholders must use care in protecting their card and notify their financial institution immediately of any unauthorized use. Cardholders should contact their issuing financial institution for additional details.
First Tennessee Bank National Association operating as First Tennessee Bank and Capital Bank. Member FDIC.