Big protection in a tiny chip.

First Tennessee’s Visa® Debit and Credit Cards have transitioned to a new chip-enabled technology designed to offer you enhanced card security against potential fraud.

How It Works

Every time you use your card at a chip-enabled terminal, the embedded chip protects your information by creating a unique transaction code that changes with every transaction. This helps to prevent stolen data from being fraudulently used.

Chip Card Benefits

  • Chip-enabled cards provide greater fraud protection.
  • Cardholders enjoy global acceptance.

The Checkout Experience

  1. Insert the chip end of your card into the terminal with the chip facing up (instead of swiping).
  2. Keep your card in the terminal to complete your purchase.
    For terminals that are not chip-enabled, simply swipe your card as you do today.
  3. Remove your card when prompted and take your receipt.

Wave and Pay Wave and Pay Icon

For purchases under $75, our consumer credit cards and select business credit cards are equipped with a contactless payment feature. When you see the contactless symbol Wave and Pay Iconon the terminal and your transaction is less than $75, just wave your credit card in front of the terminal to start your transaction. Follow the prompts from there.

Activate Your Card Immediately

To receive your new card there is no action required, as you will receive it automatically. However, to ensure a smooth transition, you will need to activate your card immediately upon receipt. The following steps are needed to activate your card.

  • Debit - Activate your card by calling 888-382-8877.
    Please note: Your PIN remains unchanged, so you may use your card immediately after activation.
  • Credit - Activate your card by calling 800-562-1337.

Learn about Chip Enabled Cards

Watch a brief video explaining the benefits of chip-enabled cards.

Watch Video

Questions? View FAQs. Contact us at 800-382-5465 or stop by a financial center.

First Tennessee Bank National Association operating as First Tennessee Bank and Capital Bank. Member FDIC.