Use this form if you are attempting to resolve a billing error with a merchant with whom you have conducted business.
If you need to report the fraudulent use of your card, immediately call (877) 242-9895 (7 days a week, 8 am – 9 pm Eastern) so that your card can be blocked to prevent any further fraudulent use. If you need your card blocked after hours, please call (800) 382-5465 and your card can be blocked using the automated system.
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Use this form to dispute a Banking Online bill pay transaction.
NOTE: To place a stop payment on a payment that has already been processed, the fee is $20. To receive a proof of payment (PhotoCopy request), the fee is $3.00 for customers and FREE for payees.
It may be necessary to provide profile information to the payee in order to have the payment investigated by the payee.
Use this form to dispute a transaction made to your First Tennessee FIRST Check or debit card, or credit card account.
Use this form to dispute an ATM withdrawal.
Use this form to dispute a transaction amount made to your First Tennessee FIRST Check or debit card, or credit card account.
Use this form to dispute a transaction made to your First Tennessee FIRST Check or credit card account.
If you believe an item on your statement is in error, complete this form. Please keep a copy for your records. To protect your billing rights, you must report your dispute to us in writing within 60 days of the date of the statement on which an alleged billing error appears. If your dispute is a quality of goods or services issue, you must make a good faith attempt to resolve the issue with the merchant before we can begin an inquiry.