First Tennessee Bank Customer Contact Online Survey Sweepstakes Official Rules

  1. NO PURCHASE OR BANK TRANSACTION NECESSARY TO ENTER OR WIN.
  2. SPONSOR: First Tennessee Bank National Association
  3. ELIGIBILITY: OPEN ONLY TO INDIVIDUALS WHO AT THE TIME OF ENTRY AND DRAWING ARE LEGAL U.S. RESIDENTS, AT LEAST 18 YEARS OLD AND ARE RESIDENTS OF TENNESSEE, ARKANSAS, GEORGIA MISSISSIPPI or VIRGINIA, AND WHOSE ACCOUNTS AND LOANS WITH FIRST TENNESSEE BANK NATIONAL ASSOCIATION, IF ANY, ARE IN GOOD STANDING AND ARE NOT IN DEFAULT AT THE TIME OF DRAWING. For eligibility requirements for drawings for each of the five prizes, please see the attached Prize Eligibility Table. Employees and household members of First Tennessee Bank ("Sponsor"), its advertising, promotion, and fulfillment agencies, affiliates and retailers, are not eligible. Sweepstakes is governed by U.S. law. All federal, state and local laws and regulations apply.
  4. PROMOTION PERIOD: Entry period for Sweepstakes begins 12:00:01 a.m. CT on the first day of each calendar quarter and ends at 11:59:59 p.m. CT on the last day of each calendar quarter, beginning January 1, 2008.
  5. TO ENTER: You may enter in any of the following ways:
    • Email Receipt and Survey:

      During each Promotion Period, after visiting one of our financial centers or contacting our call center, either via Live Agent or Automated Phone System, you may receive an email directed to you, requesting that you participate in a survey measuring the level of service you received. This survey may relate to one of our Financial Center's Financial Services Representatives (FSR), Financial Services Managers (FSM), Call Center Agents or Automated Phone System. These email requests will contain a link, directing your browser to the survey site. Once on the site, follow the instructions to complete the online survey. Complete the survey only once for each email you receive. You will be required to verify you are 18 years of age or older and a resident of TN, AR, GA, MS or VA before being allowed to complete the online survey questions. Answers to the survey will not affect your ability to participate or win. After following the email link, completing the survey, and completing and submitting your entry information as directed by the online instructions, one (1) entry into the Sweepstakes will be submitted automatically on your behalf.

      Entries received via the Internet must be received between 12:00 a.m. (midnight) on the first day of the Promotion Period and 11:59:59 p.m. on the last day of the Promotion Period as determined by Sponsor's computer.

    • Sweepstakes entry without being invited and completing a survey:
    • During the Promotion Period, if you are 18 years of age or older and a resident of TN, AR, GA, MS or VA, you may enter the Sweepstakes without receiving an email request and completing a survey. Send an envelope containing a 3" x 5" index card containing your first name, last name, home telephone number, full address and email address (if any) to:

        First Tennessee Bank Customer Contact Online Survey Sweepstakes
        c/o Customer Insight Group
        1638 Robert C Jackson Drive
        Maryville, TN 37801

      Entries received must be delivered by United States Postal Service mail between 12:00:01 a.m. CT the first day of the calendar quarter and 11:59:59 p.m. CT on the last day of the calendar quarter to be included. Limit one request per postmarked envelope. Each mail-in entry must be completed by hand and not duplicated.

        Limit fifteen (15) entries per street address as provided by entrant. Each entrant is permitted up to fifteen (15) entries per street address by any method or combination of methods of entry during any one Promotion Period. Any entries received in excess of the limit stated will void the excess entries for that entrant. No method of entry except those described herein is valid.
        Sponsor is not responsible for incomplete, lost, late, illegible, or misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By entering this Sweepstakes, entrants accept and agree to be bound by these Official Rules and the decisions of the Sponsor, which shall be final, binding and conclusive on all matters.
  6. DRAWING: Winners will be selected from among all valid entries received via random drawings. The drawings will be conducted by the Sponsor within 15 days after the end of each Promotion Period. The winners will be notified by phone, email, or mail. In the case of a winning entry that contains the names of more than one individual, the Sponsor may, at its complete discretion, award the prize to any one of such individuals, or to all such individuals, alternatively or collectively.
  7. PRIZES: FIVE GRAND PRIZE WINNERS (5): Each of the five (5) Grand Prize winners will receive $1,000.00 per Promotional Period per region, as shown in the Prize Eligibility Table herein (Actual Retail Value of each Grand Prize is $1,000.00). Total Actual Retail Value of all Grand Prizes is $5,000. ALL PRIZES WILL BE AWARDED PROVIDED SUFFICIENT NUMBER OF QUALIFYING ENTRIES ARE RECEIVED.

    Odds of winning any Grand Prize depends on the number of eligible entries received.

  8. GENERAL CONDITIONS: Taxes, if any, are the winner's sole responsibility. Each Grand Prize winner is required to complete an Affidavit of Eligibility and Liability Release and, except where prohibited, a Publicity Release. To receive the prize, all documents must be competed and returned within ten (10) days of their receipt. If documents are not completed and returned within the time period specified, the entrant will be disqualified and an alternate entrant will be randomly chosen. No transfer or assignment of any prize is permitted. By entering this Sweepstakes, each winner consents to the use of his/her name, photographs, voice recordings and likenesses for publicity purposes without additional compensation or permission, except where prohibited by law.
  9. WINNER LIST: For a winner list, visit 10 weeks after a Promotion Period ends or send a hand-printed, self-addressed, stamped envelope to First Tennessee, Fulfillment Operations, Attn: Sweepstakes Winner List, P. O. Box 84, Memphis, TN 38101-0084. The Promotion Period, for which a winner list is requested, must be indicated in the request; if the particular Promotion Period is not indicated, the most recent winner list will be sent. The request must be received within 6 months of the particular Promotion Period's ending date.
  10. RELEASE OF LIABILITY: All entrants release Sponsor, and its parent, affiliates, subsidiaries, officers, directors, agents, employees, advertising and promotion agencies and all others associated with the development and execution of this Sweepstakes from any and all liability with respect to, or in any way arising from, this Sweepstakes and/or acceptance of the prizes.
  11. LIABILITY LIMITATIONS: Neither Sponsor nor its respective agencies are responsible for lost, late, illegible, misdirected, incomplete, or non-delivered entries or email; or for interrupted or unavailable satellite, network, server, Internet Service Provider (ISP), website, telephone or other connections, availability or accessibility, or miscommunications, or failed computer, satellite, telephone or cable transmissions, or lines, or technical failure or jumbled, corrupted, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures, or technical errors or difficulties, or other errors of any kind whether human, mechanical, electronic or network or the incorrect or inaccurate capture of user ID/password or entry or other information or the failure to capture, or loss of, any such information. Persons who tamper with or abuse any aspect of this Sweepstakes, as solely determined by the Sponsor, will be disqualified. Any use of robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods, and disqualify any entrant using such methods. Sponsor is not responsible for injury or damage to participant's or to any other person's computer related to or resulting from participating in this Sweepstakes or downloading materials from or use of the website. Should any portion of the Sweepstakes be, in Sponsor's sole opinion, compromised by virus, worms, bugs, non-authorized human intervention, technical failures or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of entries, Sponsor reserves the right, at its sole discretion, to suspend, modify or terminate the Sweepstakes, and select the winner from entries received prior to action taken or as otherwise deemed fair and appropriate by the Sponsor. Sponsor is not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Sweepstakes, and assume no responsibility for any error, interruption, deletion, defect, delay in operation, or transmission, communications line failure, theft or destruction, or unauthorized use of this website. In case of dispute, the authorized subscriber of the email account used to enter the Sweepstakes at the actual time of entry will be deemed to be the participant, and must comply with these Official Rules. The authorized account subscriber is deemed to be the natural person who is assigned an email address by an Internet Access Provider, on-line service provider, or other organization, which is responsible for assigning email addresses.
    IN NO EVENT WILL SPONSOR, ITS PARENT, AFFILIATES, SUBSIDIARIES AND RELATED COMPANIES, ITS ADVERTISING OR PROMOTION AGENCIES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO AND USE OF THE WEBSITE OR DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM SAID WEBSITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.
  12. PRIVACY POLICY:Sponsor will consider all information submitted by entrants to be confidential and subject to Sponsor's Privacy Policy which may be viewed be visiting www.ftb.com and linking to the Privacy Policy.
  13. SPONSOR: First Tennessee Bank National Association, 165 Madison Avenue, Memphis, TN 38103.

©2012 First Tennessee Bank National Association. Member FDIC. www.firsttennessee.com

Prize Eligibility Table
Chattanooga Region:Residents of Georgia and the following counties in Tennessee:
    Bledsoe, Bradley, Grundy, Hamilton, Marion, McMinn, Meigs, Polk, Rhea, Sequatchie
East Tennessee Region: Residents of the following counties in Tennessee:
    Anderson, Blount, Campbell, Claiborne, Cocke, Grainger, Hamblen, Jefferson, Knox, Loudon, Monroe, Roane, Scott, Sevier, Union
Middle Tennessee Region: Residents of the following counties in Tennessee:
    Bedford, Cannon, Cheatham, Clay, Cumberland, Davidson, DeKalb, Dickson, Fentress, Franklin, Giles, Hickman, Houston, Humphreys, Jackson, Lawrence, Lewis, Lincoln, Macon, Marshall, Maury, Montgomery, Moore, Morgan, Overton, Perry, Pickett, Putnam, Robertson, Rutherford, Smith, Stewart, Sumner, Trousdale, Van Buren, Warren, Wayne, White, Williamson, Wilson
Mid-South Region: Residents of Arkansas, Mississippi and the following counties in Tennessee:
    Benton, Carroll, Chester, Crockett, Decatur, Dyer, Fayette, Gibson, Hardeman, Hardin, Haywood, Henderson, Henry, Lake, Lauderdale, Madison, McNairy, Obion, Shelby, Tipton, Weakley
Northeast Tennessee Region: Residents of the following counties in Tennessee:
    Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Unicoi, Washington. This also includes Bristol and Washington counties in Virginia.

Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.