Security | Personal | Reporting Fraudulent Activity
To report confirmed fraud or suspicious activity on your account, contact First Link Customer Service toll-free at (800) 382-5465 or visit your local financial center. Note it may take two business days to respond.
If you suspect an e-mail or web site is fraudulent, report this information to the real bank, company or government agency, using a phone number or e-mail address from a reliable source. Report all suspicious contacts to the Federal Trade Commission by calling 1-877-IDTHEFT.
First Tennessee customers may also forward the suspicious email, website, or text message to email@example.com. Include the item as an attachment.
Report a lost or stolen First Tennessee card to us immediately by calling the phone number available on your credit card statement. If the statement is not readily available, please contact First Link Customer Service toll-free at (800) 382-5465.
The longer you delay, the more time the thief has to make charges on your account.
The “What to Do if You are a Victim of Identity Theft” page includes important steps to take regarding the documentation needed and ways to report identity theft to the appropriate authorities.
If you have disclosed sensitive information in a phishing attack, immediately contact First Link Customer Service at (800) 382-5465 and alert a banking online representative to the situation. You should also contact one of the three major credit bureaus (Equifax 800-525-6285; Experian 888-397-3742; TransUnion 800-680-7289) and discuss whether you need to place a fraud alert on your file, which will prevent thieves from opening a new account in your name.
If you are traveling and plan on using your First Tennessee debit or credit card, call First Link toll-free at (800) 382-5465 before you leave to help minimize any potential disruption in using your card.
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Effective October 4, our First Link Customer Service Representatives will be available to assist you during the new hours of operation listed below:
Mon – Fri: 7 am – 10 pm ESTSat: 8 am – 5 pm ESTSun: Closed
You can also access automated info 24/7 via First Link toll-free at 800-382-5465 or account-specific info using Online or Mobile Banking.
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