Security | Personal | How FTB Protects You
First Tennessee considers the security of your financial information a top priority. We employ extensive security measures to ensure a safe and reliable online experience for all of our customers.
To gain access to an account or account information, a user must verify his or her identity with a password.
All First Tennessee systems are protected with firewalls that limit access to only those services that we needed. In addition, all activity passing through the firewall is documented.
Before data is exchanged between the customer and the bank, it is encoded or scrambled with 128-bit key SSL encryption. Secure Socket Layer, or SSL, locks the data so that regardless of the path the data takes as it passes across the internet, it only can be opened by the end user with the proper key or 128-character-long combination to the lock on the data. Upon arriving at the computer that requested the information, the packets are reassembled into the original message.
First Tennessee uses cutting-edge technology and trained employees to aid in fraud detection. Additionally, we participate in industry consortiums made up of some of the largest financial institutions in the United States, which allows us to address emerging issues in Internet and email fraud.
Email alerts will let you know when your log-in information has been changed. In the event that you did not initiate that change, we ask that you contact us immediately so we can take the necessary steps to block unauthorized users from your account.
Additionally, we request that customers enter at least one mobile phone number or email address (two are suggested) upon setting up a Banking Online account. These email addresses and/or mobile phone numbers can be used to send verification emails or texts anytime you initiate a change to your contact information or select to add a custom Payee in Bill Pay Online.
A copy of First Tennessee’s privacy notice can be found here
Federal laws and regulations protect you from fraudulent credit and debit card usage as well as from unauthorized online banking activity.
First Tennessee uses a strong authentication process to protect your sensitive information online. Using an authentication method the user knows (user ID and password) and one the user holds (token) for high-risk transactions, ensures that the right user is accessing our products and systems online.
As we upgrade our online banking platform, we will be deploying more sophisticated security solutions that will detect unusual user behavior and prompt the user for more information before granting access. Unusual behavior includes:
1. Accessing the system in timeframes the user typically does not access the system
2. Accessing the system from different geographical regions
3. Accessing the system from different computers
Our external facing applications are protected from malicious attacks against our servers by firewalls and intrusion detection systems. These solutions not only protect our applications from hackers but also detect any intrusion or hack attempts and alert us.
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Effective October 4, our First Link Customer Service Representatives will be available to assist you during the new hours of operation listed below:
Mon – Fri: 7 am – 10 pm ESTSat: 8 am – 5 pm ESTSun: Closed
You can also access automated info 24/7 via First Link toll-free at 800-382-5465 or account-specific info using Online or Mobile Banking.
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Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Equal Housing Lender.