The First Horizon Family of Companies (First Tennessee, FTB Advisors, First Horizon, and First Horizon Home Loans), is committed to protecting the financial information of both our personal and business customers. Whether you're Banking Online or in one of our financial centers, you can be assured that we are taking the utmost precautions to ensure that your information is protected and secure.
There are also many things you can do to protect your identity and fight fraud. Click on the links below to learn more about securing your personal or business information.
For Your Safety: Online Security Precautions
First Tennessee works hard to keep your account and personal information secure. However, as you do business online there are important precautions you can take to help safeguard your personal information:
- If you are a Banking Online user, check your contact information to ensure it is up to date. This information is vital for receiving important security alerts and notifications about your account. It is also used when verifying changes to your account such as login information updates.
- Keep IDs and passwords confidential.
- Use passwords that include letters and numbers that are not easily discernable (do not use birthdays, child's name, etc.). Security experts recommend passwords should contain a minimum of 14 characters.
- Change your passwords frequently.
- Use different passwords for each online service. More passwords make it difficult for a thief to hack multiple accounts if one password is stolen.
- Keep your security software up to date which reduces the chance of your personal computer getting compromised.
They may seem like simple things, but these precautions and your vigilance in monitoring your accounts and credit report for fraudulent activity can go a long way in reducing your exposure to online identity theft.
If, at any time, you feel that your accounts have been compromised, visit the What to do if you become a victim section of our website for information on reporting suspicious activity.
Incidents of Identity Theft
Identity theft is affecting more consumers and causing higher losses than the nation has seen in three years. In 2012, almost 5% of the U.S was affected, which is approximately 13 million individuals, or about one victim every three seconds.
To avoid becoming a victim of identity theft:
- Keep your personal data private - Store new and canceled checks in a safe place, shred sensitive documents, keep your antivirus software updated, and do not share passwords or PINs with anyone.
- Only carry what is necessary - Don't carry your Social Security card, passport, or birth certificate in your wallet/purse unless you need it that day, and don't carry checks or debit/credit cards that you don't use.
- Use a secure connection when paying online - Look for "https" or a green security lock in the address bar of your browser, which indicate a secure connection.
- Be careful of who is asking you for information - Unless you initiated the request or know the person on the other end, never provide personal or card information over the phone or in response to an email, even if it appears to be from a bank or other trusted institution. Instead, contact the organization directly using information listed on their website or other official source.
- Stay vigilant - Monitor your accounts and monthly statements thoroughly, and review your credit report at least once a year.
For more information about identity theft or to file a report, contact the Federal Trade Commission (FTC) at http://www.consumer.ftc.gov/.
If you notice suspicious activity on your account, contact First Link at (800) 382-5465.
Beware: New Social Media Fraud Scheme
In a recent social media scheme (primarily Facebook), users are being enticed into opening new accounts or using their existing First Tennessee accounts in exchange for merchandise or “fast cash.” The proposal is typically made via a post with pictures of cash or other items encouraging anyone interested to comment for more information. The accounts are ultimately used to conduct transactions involving the deposit of fraudulent checks and subsequent fraudulent card purchases/ATM withdrawals.
Consumers should be aware that participation in this type of scheme is illegal and that you may be held responsible for purchases or cash withdrawals made from the proceeds of a fraudulent check deposit. Such activity could result in account closure and possible criminal prosecution.
If you have any questions or see any posts like this on Facebook or other social media sites, please contact Corporate Security at (901) 523-5336.
Beware of Recent Texts Purporting to be from First Tennessee
If you receive an email, text message, or phone call that claims your debit or credit card will be deactivated or your account will be closed if you do not respond immediately, disregard this message. First Tennessee has the necessary information to do business with you. We will never ask you to supply your full account number by email, text message, or phone call.
If you have received an email, text message, or phone call purporting to be from First Tennessee, and are unsure if it is legitimate, contact First Link at (800) 382-5465.
Beware of Unsolicited Offers
If you receive an unsolicited offer that promises you something in exchange for money or account information, you should not respond unless you are sure the offer is legitimate. Common scenarios include offers that require an upfront fee, requests to wire funds, a notice that you won a lottery/contest, or a person on a social website who asks for money (e.g., travel money to meet you, emergency cash, medical bills, etc.).
If you receive an offer or request and are unsure if it is legitimate, contact First Link at (800) 382-5465. Remember, if it sounds too good to be true, it probably is.
If Your Business Accepts Wires, Beware
If your business accepts wires and/or sends outgoing wires to or on behalf of customers, beware of a scheme in which hackers can take over a legitimate email address and initiate fraudulent wire requests. (See article "Important Notice: Beware of Recent Email Scheme" below.)
Ensure that your business has procedures in place to verify any wire that is received via email or fax. For example, calling your customer directly using a phone number on file before proceeding with a wire can determine if the customer actually sent the request.
If you become aware that your customer's email has been compromised, advise the customer to contact their email and virus software providers, as their password/account information could have been compromised by a third party.
Important Notice: Beware of Recent Email Scheme
The First Horizon Family of Companies takes your account security very seriously. Sometimes fraudsters have the ability to take over a customer's email accounts and send requests to bank employees asking for wire transfers or account information. Please be assured that we will never disclose your personal account information or initiate a wire transfer via e-mail.
There are steps you can take to help protect yourself against this scheme, such as:
- Do not provide confidential information via email (i.e., account number, balances, Social Security number, PINs, etc.). If you must provide an account number, use only the last 4-6 digits.
- Note that we already have the information necessary to do business with you; you will not be asked to supply personal information via email.
- Whenever possible, discuss sensitive banking information via telephone or in person.
- Use a strong password on your email account.
- Make sure your computer is free of malware.
- Ensure your anti-virus software is up-to-date.
If you become aware of sensitive information that has been compromised through your email, contact your email and virus software providers, as your password/account information could have been compromised by a third party.