• Frequently asked questions

Business Mobile Banking FAQs

What is Business Mobile Banking?

Business Mobile Banking is a Mobile Web feature of your Business Banking Online service, which allows you to conduct key treasury management banking functions securely and conveniently from your mobile device. With Business Mobile Banking, you can see accounts and access features to which you are entitled in Business Banking Online.

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What is Mobile Web Banking?

Wireless Application Protocol (WAP) is a secure Mobile Banking website you access from the web browser on your mobile device.

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What are the features and benefits of using Business Mobile Banking?

Features* Benefits
  • Check account balances
  • View transactions
  • View check and deposit images
  • View controlled disbursement totals
  • Transfer funds between accounts
  • Approve transfer of funds
  • Pay bills
  • Approve bill payments
  • Request stop payment of check(s)
  • Decision positive pay exception item
  • View images of positive pay exception items
  • Approve ACH and wire batches
 
  • Convenient
  • Secure
  • Simple
  • Business Continuity
  • No additional fees**
 
*Features may vary between mobile app and online.
**Business Banking Online account is required. Phone provider fees for data plans and activity may apply. Contact your phone provider for information on charges.

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Is Business Mobile Banking secure?

Yes, our Business Mobile Banking Services utilize the best practices for security such as HTTPS, 128-bit SSL encryption , security tokes, password access and application time-out when your mobile device is not in use. In addition, no account data is ever stored on your device.

Important: Security Token authentication may also be required depending on service usage and/or user profile settings.

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How do I enroll in Business Mobile Banking?

Enrollment is quick and easy. Please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 to get started.

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How do I access Business Mobile Banking?

You can choose the functionality that works best for you.

Downloadable application – delivers a more visual user experience with apps available for iPhone, Android smartphone or tablet, and iPad.

  1. Visit the iTunes store or Android Market and search for First Tennessee
  2. Download the First Tennessee Business Mobile Banking App
  3. Once the download is complete, open the app on your device and enter your Business Banking Online User ID and Password

Mobile Web Browser – offers an easy, familiar experience, especially if you are already using Business Banking Online.

  1. Open the web browser on your mobile device
  2. Go to m.ftb.com and select Business & Corporate Banking
  3. Select Log In and enter your User ID and Password

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Can I pay bills through Business Mobile Banking?

Yes! You will be able to pay any bills you have set up through Business Banking Online.

Quick Tip: If you do not have access to Bill Payment in Business Banking Online, please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 for assistance.

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Can I setup my bill payment payees via Business Mobile Banking?

Payees must be created in Business Banking Online. Once a payee has been created in Business Banking Online you will be able to pay bills to the payee using Business Mobile Banking.

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What if my mobile device is lost or stolen?

Since Business Mobile Banking is a mobile web service your information is not stored on your mobile device and does not require any software to be loaded to the mobile device. We recommend you call your mobile service provider immediately to report your mobile device lost or stolen. In the event your device is lost or stolen however, the service can be disabled through Business Banking Online or contacting us at 888-382-4968.

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Is there a fee to use Business Mobile Banking?

There are no additional First Tennessee fees for Business Banking Online customers. You may incur data (internet) or activity charges from your mobile service provider.

Important: Contact your mobile service provider to confirm your data plan rates.

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I'm not enrolled for Business Banking Online. Can I still use Business Mobile Banking?

Simply go to the Business Banking Online webpage and select the 'Enroll Now' link near the 'Log In' button. Then just follow the step-by-step guide to sign up for Business Banking Online. Once you have successfully enrolled in Business Banking Online you can enjoy the wonderful features and benefits of Business Mobile Banking.

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Who can I contact if I have questions?

To answer questions you may have regarding Business Mobile Banking, please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 or by e-mail.

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Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.