• Frequently asked questions

Business Mobile Banking FAQs

What is Business Mobile Banking?

Business Mobile Banking is a Mobile Web feature of your Business Banking Online service, which allows you to conduct key treasury management banking functions securely and conveniently from your mobile device. With Business Mobile Banking, you can see accounts and access features to which you are entitled in Business Banking Online.

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What is Mobile Web Banking?

Wireless Application Protocol (WAP) is a secure Mobile Banking website you access from the web browser on your mobile device.

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What are the features and benefits of using Business Mobile Banking?

Features Benefits
  • Check account balances
  • View transactions
  • View check and deposit images
  • View controlled disbursement totals
  • Transfer funds between accounts
  • Approve transfer of funds
  • Pay bills
  • Approve bill payments
  • Request stop payment of check(s)
  • Decision positive pay exception item
  • View images of positive pay exception items
  • Approve ACH batches
  • Convenient
  • Secure
  • Simple
  • Business Continuity
  • No additional fees*
*Business Banking Online account is required. Phone provider fees for data plans and activity may apply. Contact your phone provider for information on charges.

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Is Business Mobile Banking secure?

Yes! Your information is protected by SSL (Secure Sockets Layer) encryption to ensure information transmitted between Business Mobile Banking and the Web browser on your mobile device is safe and secure. Also, the same user log in credentials and security features of Business Banking Online are used with Business Mobile Banking. All these features are available to give you confidence your information is protected and secure.

Important: Security Token authentication may also be required depending on service usage and/or user profile settings.

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What do I need to be able to use Business Mobile Banking?

Most mobile devices are compatible with Business Mobile Banking. For optimal utilization of Business Mobile Banking, a "smart" phone is recommended. Your mobile device should support secure SSL (Secure Sockets Layer) and "WAP 2.0" compliant Web browsing functionality. If you are using an older device that does not contain the required security features to use Business Mobile Banking, you may need to upgrade to a newer device. You may also need a wireless data plan with your mobile service provider.

Important: Contact your mobile service provider to confirm that you have Web browsing functionality enabled. Data plan rates from your mobile service provider may also apply.

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How do I enroll in Business Mobile Banking?

Enrollment is quick and easy. Please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 to get started.

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How do I access Business Mobile Banking?

Go to the following URL via the Web browser on your mobile device: m.ftb.com

Quick Tip: For easy access, add m.ftb.com/business or m.ftb.com/corporate to your list of Bookmarks or Favorites on the Web browser of your mobile device.

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Can I pay bills through Business Mobile Banking?

Yes! You will be able to pay any bills you have set up through Business Banking Online.

Quick Tip: If you do not have access to Bill Payment in Business Banking Online, please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 for assistance.

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Can I setup my bill payment payees via Business Mobile Banking?

Payees must be created in Business Banking Online. Once a payee has been created in Business Banking Online you will be able to pay bills to the payee using Business Mobile Banking.

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What if my mobile device is lost or stolen?

Since Business Mobile Banking is a mobile web service your information is not stored on your mobile device and does not require any software to be loaded to the mobile device. We recommend you call your mobile service provider immediately to report your mobile device lost or stolen.

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Is there a fee to use Business Mobile Banking?

There are no additional First Tennessee fees for Business Banking Online customers. You may incur data (internet) or activity charges from your mobile service provider.

Important: Contact your mobile service provider to confirm your data plan rates.

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Can I use more than one mobile device to access Business Mobile Banking?

Yes! Since Business Mobile Banking is a mobile web service, you can access Business Mobile Banking from any mobile device that supports secure SSL (Secure Sockets Layer) and "WAP 2.0" compliant Web browsing functionality. For optimal utilization of Business Mobile Banking, a "smart" phone is recommended. Simply go to m.ftb.com from the web browser on your mobile device to access Business Mobile Banking.

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Is there an App or Text option for Business Mobile Banking?

Business Mobile Banking is a mobile web services that can be accessed through the web browser on your mobile device. At this time, there is not an application (app) or text (SMS) option for Business Mobile Banking.

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I'm not enrolled for Business Banking Online. Can I still use Business Mobile Banking?

Simply go to the Business Banking Online webpage and select the 'Enroll Now' link near the 'Log In' button. Then just follow the step-by-step guide to sign up for Business Banking Online. Once you have successfully enrolled in Business Banking Online you can enjoy the wonderful features and benefits of Business Mobile Banking.

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Who can I contact if I have questions?

To answer questions you may have regarding Business Mobile Banking, please contact one of our specialists in the First Tennessee Business Service Center at 1-888-382-4968 or by e-mail.

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How do I optimize my mobile web experience?

Ensure your mobile device is WAP (Wireless Application Protocol) 2.0 or higher enabled. Your mobile device should have the browse Secure/SSL sites enabled, CSS turned on, and JavaScript enabled.

Important: Contact your mobile service provider for support with any of these features or steps.

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How long does it take to get setup for Business Mobile Banking?

Once you are connected to one of our specialist in the First Tennessee Business Service Center, the setup process is quick and easy. To expedite the process, please have your Business Banking Online client name and/or client id available. To contact one of our Business Service Center representatives at 1-888-382-4968 or by e-mail.

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What happens if I get a new phone or change phone number?

Since Business Mobile Banking is a mobile web service, you can access Business Mobile Banking from any mobile device that supports secure SSL (Secure Sockets Layer) and "WAP 2.0" compliant Web browsing functionality. For optimal utilization of Business Mobile Banking, a "smart" phone is recommended. Simply go to m.ftb.com from the web browser on your mobile device to access Business Mobile Banking.

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Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.