At First Tennessee, the First Link Customer Service Representative is a key member of the frontline service team. The position is responsible for providing world-class customer service while responding to incoming calls from customers regarding inquiries on various types of accounts and bank products and services.
A successful Customer Service candidate will demonstrate the ability to problem-solve while also identifying areas where our products and services could add value to our customers' lives.
Specific responsibilities include the following:
- Maintaining a working knowledge of product lines which will include: checking, savings, IRA's, CD's, loans, mortgage, online banking and credit cards.
- Identifying opportunity to cross-sell products and services based upon the needs of the customer.
- Completing follow-up paperwork with accuracy and in a timely manner.