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Award-Winning Service

First Tennessee is consistently recognized for our service and performance to business clients by Greenwich Associates in their Excellence Awards and the Phoenix-Hecht Treasury Management Quality Index.TM

We have also been recognized by many regional and national publications – click here to see the list.

Business Performance

  • Greenwich Associates has honored First Tennessee in 2016 with 20 Greenwich Excellence Awards in Small Business and Middle Market Banking:

Middle Market

  • Overall Satisfaction (National, Regional-South)
  • Proactively Provides Advice (National)
  • Cash Management Overall Satisfaction (National, Regional-South)
  • Cash Management Customer Service (National)
  • Cash Management Digital Functionality (National)
  • Cash Management Ease of Product Implementation (National)
  • Cash Management Functionality and Range of Online Services (National)
  • Cash Management Product Capabilities (National)

Small Business

  • Overall Satisfaction (National)
  • Proactively Provides Advice (National, Regional-South)
  • Branch Satisfaction (National)
  • Industry Expertise (National)
  • Likelihood to Recommend (National)
  • Cash Management Overall Satisfaction (National)
  • Cash Management Accuracy of Operations (National)
  • Cash Management Customer Service (National)
  • Cash Management Ease of Product Implementation (National)

Treasury Management Excellence

  • Our Treasury Management services continue to receive top grades* for customer service and overall relationship manager effectiveness, as evidenced in the 2017 Phoenix-Hecht Treasury Management Quality IndexTM Middle Market grades shown below.

Product Satisfaction – A

  • ACH Services (A)
  • Wire Transfers (A)
  • Controlled Disbursement/Positive Pay (A+)
  • Credit Card (used for invoice payments) (A)
  • Remote Deposit (A+)

Product Operations – A

  • Speed of ACH error correction (A-)
  • Timeliness of incoming wire notification (A)
  • Accuracy of processing for Wholesale Lockbox (A)
  • Accuracy of payee recognition (A+)

Customer Service – A+

  • Processing account maintenance requests (A+)
  • Overall customer experience (A+)

Technical Support – A

  • Web-based reporting and transactions (A)
  • ACH services (A+)
  • Credit card (used for invoice payments) (A+)

TM Relationship Manager – A+

  • Anticipates news for new/modified services (A+)
  • Prompt call follow-up (A+)
  • Overall effectiveness (A+)
*Average grades are based on equal weighting of all grades given in each category. Only a selection of individual grades is displayed.
 
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Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.