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Award Winning Service

First Tennessee is consistently recognized for our service and performance to business clients by Greenwich Associates in their Excellence Awards and the Phoenix-Hecht Treasury Management Quality Index.TM

We have also been recognized by many regional and national publications – click here to see the list.

Business Performance

  • Greenwich Associates has honored First Tennessee in 2014 with seven Greenwich Excellence Awards in Small Business and Middle Market Banking:

National Awards

  • Likelihood to Recommend (Middle Market)
  • Relationship Manager Capability (Middle Market)
  • Treasury Management Overall Satisfaction (Middle Market)
  • Treasury Management Customer Service (Middle Market and Small Business)
  • Treasury Management Accuracy of Operations (Small Business)
  • Branch Satisfaction (Small Business)
 

Treasury Management Excellence

  • Our Treasury Management services continue to receive top grades* for customer service and overall relationship manager effectiveness, as evidenced in the 2015 Phoenix-Hecht Treasury Management Quality IndexTM Middle Market grades shown below.

Treasury Product Features & Capabilities – A

  • Controlled Disbursement (A)
  • ACH (A)

Bank Perception – A

  • Timeliness of processing account maintenance records (A+)
  • Customer Service (A+)

Relationship Manager – A

  • Responds quickly to problem (A+)
  • Prompt call follow-up (A)
  • Accessible when needed (A+)
  • Overall effectiveness (A+)

Treasury Operations – A

  • Timeliness of web-based information reporting (A)
  • Timeliness of notification for disbursements (A+)
  • Speed of ACH error reporting (A)
  • Accuracy of depository services processing/reporting (A)
*Average grades are based on equal weighting of all grades given in each category. Only a selection of individual grades is displayed.
 
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Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.