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Award-Winning Service

First Tennessee is consistently recognized for our service and performance to business clients by Greenwich Associates in their Excellence Awards and the Phoenix-Hecht Treasury Management Quality Index.TM

We have also been recognized by many regional and national publications – click here to see the list.

Business Performance

  • Greenwich Associates has honored First Tennessee in 2015 with 22 Greenwich Excellence Awards in Small Business and Middle Market Banking:

Middle Market

  • Advice to Help My Business Grow (National, Regional-South)
  • Likelihood to Recommend (National, Regional-South)
  • Relationship Manager Performance (National, Regional-South)
  • Overall Satisfaction (National)  
  • Cash Management Overall Satisfaction (National)  

Small Business

  • Overall Satisfaction (National, Regional-South)
  • Likelihood to Recommend (National, Regional-South)
  • Branch Satisfaction (National)
  • Industry Expertise (National)
  • Relationship Manager Performance (National)
  • Cash Management Overall Satisfaction (National, Regional-South)
  • Cash Management Accuracy of Operations (National)
  • Cash Management Customer Service (National)
  • Cash Management Product Capabilities (National)
  • Cash Management Digital Functionality (National)
  • Cash Management Ease of Product Implementation (National)

Treasury Management Excellence

  • Our Treasury Management services continue to receive top grades* for customer service and overall relationship manager effectiveness, as evidenced in the 2016 Phoenix-Hecht Treasury Management Quality IndexTM Middle Market grades shown below.

Treasury Product Features & Capabilities – A

  • Wire Transfers (A+)
  • Controlled Disbursement (A)
  • ACH (A)

Bank Perception – A

  • Timeliness of processing account maintenance records (A+)
  • Customer Service (A+)

Relationship Manager – A

  • Overall effectiveness (A+)
  • Prompt call follow-up (A)

Treasury Operations – A

  • Timeliness of notification for disbursements (A+)
  • Timeliness of incoming wire notification (A)
  • Web-based reporting and transactions (A)
  • ACH positive pay features (A)
  • Accuracy of payee recognition (A)
  • Accuracy of depository services processing/reporting (A)
*Average grades are based on equal weighting of all grades given in each category. Only a selection of individual grades is displayed.

  • Manage e-payments effectively

Federal Deposit Insurance Corporation Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. Logo_Equal_Housing_LG Equal Housing Lender.