Treasury Management quality you can count on

The Phoenix-Hecht Quality Index™ evaluates banks in critical areas of quality, and assigns an average grade based on responses to the annual survey of treasury management services. First Tennessee received top grades* in the 2017 Phoenix-Hecht Quality Index in the Middle Market Banking segment. What’s more, 100% of First Tennessee business customers surveyed said they would recommend the bank to a colleague.

Product Satisfaction - A

Category Grade
ACH Services A
Wire Transfers A
Controlled Disbursement A+
Credit card (used for invoice payment) A
Remote Deposit A+

Product Operations - A

Category Grade
Speed of ACH error correction A-
Timeliness of incoming wire notification A
Accuracy of processing for wholesale lockbox A
Accuracy of payee recognition A+

Customer Service - A+

Category Grade
Processing account maintenance requests A+
Overall customer experience A+

Technical Support - A

Category Grade
Web reporting and transactions A
ACH services A+
Credit card (used for invoice payments) A+

TM Relationship Manager - A+

Category Grade
Anticipates news for new/modified services A+
Prompt call follow-up A+
Overall effectiveness A+

What an award-winning bank can do for you

Awards are important but what they signify for you is what really matters. First Tennessee brings it all together with:

  • People you can count on to understand your business needs and help provide financial solutions.
  • Innovative products and services to help you capitalize on efficiencies and build a competitive advantage.
  • An institution that delivers the stability of a more than 150-year track record of serving customers.


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