• Statements Online FAQs

FAQs – Statements Online

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Is my Statements Online log in the same as my log in to Banking Online?

Yes. Use your Banking Online password to access Statements Online.

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Where can I link to the Statements Online Web site?

There are several ways to do this.

  • Go directly to Banking Online and bookmarking it.
  • From the First Tennessee Web site, select "Banking Online" from the "Online Services Log In" pop-up menu located under "Quick Links" on nearly every page of the Web site.
  • From the "Internet Statement" section of the First Tennessee Web site located under the "Online Services" tab.
  • When logged into Banking Online, click on the Statements Online icon.

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How do I add additional accounts to the Statements Online system?

Log in to Banking Online, click the link to Service Requests, then click on the link to Modify Statements. Just check the box next to the accounts for which you want to start getting statements online.

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How do I view a list of my deposits or withdrawals?

Log in to Banking Online, click on Statements Online, and select the account for which you need to see deposits or withdrawals. After the statement loads, click on "View Deposits Only" or "View Withdrawals Only". Both links are found in the menu.

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How do I view an image of my cancelled check?

Log in to Banking Online and click Statements Online. Click on the account number of account you used to fund the check. Locate the check number you want to view, and click on it. You'll then see images of the front and back of that check.

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How do I update my e-mail address for my Statements Online?

Log in to Banking Online and click Personal Info (found under Customer Service). On the page that loads, enter your new e-mail address. Note: Your statement notifications will be sent to the e-mail address in your settings.

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Do Statements Online replace my Paper Statements, and when should I receive my first statement online?

While our systems convert your account from paper statements to Statements Online, you will continue receiving paper statements. This may take up to two statement cycles after you enroll. After this transition period, you will no longer receive paper statements.

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Can I receive my Basic Business account statements online?

Yes. You can receive Statements Online for Small Business and Basic Business accounts.

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Into what file types can I download my Statements Online?

You can download your statements into the following file types: Excel, Comma Separated Value, and PDF (must have Adobe Acrobat Reader).

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What is the difference between Traditional Layout and Printer Friendly Format?

The Traditional Layout provides a detailed analysis of all account activity for the statement cycle. The Printer Friendly Format contains the same information as the Traditional Layout, but does not include as many graphics, so it requires less toner or ink when printing.

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What are the system requirements for Statements Online?

  • A First Tennessee checking or savings account
  • An Internet connection
  • A 128-bit encrypted Web browser
  • Image Statements or Truncated Statements*
  • Enrollment in First Tennessee Banking Online
  • * Image statements are the statements for checking accounts that include images of cleared checks instead of the actual cleared check. To switch to Image Statements and enroll in Statements Online, call us at 800-382-5465 or send us an e-mail. Truncated statements contain no cleared check of any kind; these are the statements you get with a savings account.

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Do I have to be enrolled in Banking Online to receive Statements Online?

Yes. At this time, enrollment in Banking Online is required to receive Statements Online.

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Do I have to receive Image Statements to receive Statements Online or what are the specifications for Statements Online?

Currently, you must be set up for Image Statements (image copies of your checks) or Truncated Statements (i.e. Savings account statements), and you must be an Banking Online customer to receive your statements online.

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I get cancelled checks in my statements. Can I receive Statements Online and my cancelled checks?

No. You must receive image copies of your cancelled checks to be set up for Statements Online. If you currently receive cancelled checks with your statement, you need to switch to Image Statements before you can enroll in Statements Online. To do this, either call us at 800-382-5465 or send us an e-mail.

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Why are no accounts listed when I log in to Statements Online?

Usually, this means that you recently enrolled, but because your statement cycle hasn't ended since you signed up, your statement is not ready yet. Depending on when you enroll relative to your statement cycle, it could take up to two statement cycles before you get an e-mail notifying you that your statement is ready. If you do not see any accounts listed after two statement cycles, please call 800-382-5465 or send us an e-mail, and we will assist you.

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What do I need to do if I forgot my user name and password?

If you forget your user name and password, go to the log in screen and click on "Forgot Password?" or "Forgot Username?. Or you can call us at 800-382-5465.

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I have not received an e-mail this month letting me know my statement is available. What should I do?

We send you an e-mail when your statement cycle ends and your statement is ready for you to view. If you do not receive your e-mail notification each month, please verify that we have your correct e-mail apress. To do this, log in to Banking Online and click Personal Info (found under Customer Service). On the page that loads, verify your e-mail address. Note: Your statement notifications will be sent to the e-mail address in your settings. If the address is wrong, you can correct it on this screen. If the address is correct, please call 800-382-5465 for assistance.

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