• First Tennessee  

     
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  • First Tennessee Bank National Association (First Tennessee) recently acquired from the FDIC the deposit and loan accounts of Mountain National Bank.

    You may wonder how this may affect you. Rest assured that we are working to make this transition as easy as possible for you, our valued new customer.

    For the latest information on the November 9 conversion of Mountain National accounts to First Tennessee, view this booklet. This information is also being mailed to Mountain National Bank customers on October 9, 2013.

    NEW! Updated Conversion Information
    Please be aware that Mountain National Bank Fingertip Banking will not be available beginning Friday, November 8th at 9 pm ET through the morning of Monday, November 11th. We apologize for any inconvenience this interruption in service may cause. 

    Visit this page regularly for any new updates about the conversion process.

    For now, there will be no changes to your account — you will still do all your banking as normal:

    • Your accounts remain safe, secure and accessible.
    • You may continue to use existing checks, ATMs, debit cards and branches — and you may continue to access mobile and online banking.
    • Many of the banking associates you already know will continue to deliver the financial services that you need and the customer service you deserve.

    Here are some important facts that you should know about your deposit accounts:

    • First Tennessee credit and debit cards were activated for MNB customers on Friday, Nov. 8. For these new cards, ATMs will reflect a $500 stand-in limit until Saturday evening. You will be able to see your actual balances after the conversion is complete.
    • All your deposit accounts continue to be insured under the FDIC Insurance program. Your transferred deposits will continue to be separately insured from any accounts that you may already have at First Tennessee until 12/7/2013. For Certificates of Deposit (CDs), the separate deposit insurance coverage will continue until 12/7/13 or the maturity date of any CDs, whichever comes later.
    • The interest rate on any CDs will stay the same for the remainder of the current term. As your CD matures, you will receive a letter before the maturity date just as you always have.
    • All interest accrued through 6/7/2013 will be paid at your same rate. Interest accrued after that date for fixed-rate accounts will be paid at the same rate unless and until a notification of change is provided by First Tennessee. Interest paid on variable rate accounts are subject to change without advance notice.
    • Any direct deposit(s) and/or pre-authorized withdrawal(s) from your accounts transferred to First Tennessee will continue as before.

    We are pleased to welcome you to First Tennessee. We strive to be the best at serving customers one opportunity at a time. As a first step in our relationship, we are waiving any access fees for you at First Tennessee ATMs.

    As the transition continues, we will let you know of the changes that that may affect you every step of the way. If you have any immediate questions, please contact your regular local branch office or customer service phone number.